At GEOAXIS the main goal is the continuous improvement of our assessment services. Excellent communication and cooperation with our customers is the necessary condition for achieving this goal. In this direction, it is our main concern to respond immediately and responsibly to any complaints or observations.
Complaints and Redress Policy
GEOAXIS provides a specific complaint registration policy in a special form, which is available to you online on our website (https://www.geoaxis.gr). If there is no satisfactory resolution between the two parties, we inform you that for complaints related to our professional competence and the services provided, we recommend to our corporate clients as a resolution mechanism the Arbitration Committee of the Technical Chamber of Greece (https://web.tee.gr), while for natural persons/consumers we recommend the Consumer Advocate (< a href=”http://www.synigoroskatanaloti.gr/” target=”_blank” rel=”noopener”>http://www.synigoroskatanaloti.gr). We note that both resolution mechanisms are acceptable to RICS.
WaysTo Submit Complaints / Observations
You can send us your complaint via:
- Electronic completion of the relevant form
- Send by email to admin@geoaxis.gr
- Telephone contact at 210-6082709 (Ms. Maria Alexandropoulou in charge)
Procedure for Management of Complaints – Observations
Within a maximum of five working days from the day of receipt of your complaint, we will send you a written and reasoned response. If we are unable to provide a response within the stipulated time frame, we will explain the reasons for the delay and provide an approximate and estimated response time.
The relevant submission form follows: